One platform to record, manage, monitor and analyse operational incidents — with explainable AI that keeps people in charge, and audit-grade records that stand up to scrutiny.
Book a demonstrationEvery incident carries a permanent reference, a complete time-stamped chronology (who, what, when, where), and a one-click audit-grade evidence pack — built for organisations whose incident records carry contractual and regulatory weight.
Every AI score comes with plain-English reasoning — no black boxes. AI suggests, prioritises and correlates; your team decides. All AI decisions are logged, reviewable and overridable.
Configurable classifications, severity frameworks, SOP-driven workflows and escalation rules — administrator self-service with full version control, no supplier professional-services dependency. Open, documented APIs and full data export in open formats: no lock-in, ever.
An incident platform is only a single source of truth if everyone who needs it can see it. Public sector deployments are offered on an enterprise site licence: one predictable annual subscription covering your organisation, with unlimited read and reporting users across planning, performance, governance and partner-liaison teams.
No per-seat penalties for shift overlap in the control room; no perverse incentive to share accounts. Operational (write) roles, SLA level and integrations are scoped to your requirement.
API-first architecture with documented REST APIs and webhook event feeds. For transport authorities: an incident data model aligned to the SIRI-SX situation model (planned and unplanned events, validity windows, affected stops, lines and journeys), stop/route-aware location capture using NaPTAN/ATCO references, and an adapter framework for AVL/CAD, GTFS-RT and disruption feeds.
Adapter framework and SIRI-SX alignment are current capability; specific live integrations are scoped per deployment.
Founder-led UK SME delivery: discovery and co-design with your operators, iterative build with working software from the first weeks, phased go-live with parallel running, and a managed service with defined SLAs and 24/7 proactive monitoring thereafter.
Social value commitments (local employment, digital inclusion, knowledge transfer) scoped to your region as part of any contract.
We demonstrate with realistic scenarios for your sector — not canned slides.